This Mobile Privacy Policy describes how Provitana by Medi-Weightloss (“Provitana by Medi-Weightloss,” “we,” “us,” or “our”) collects, uses, and protects information from users of our SMS messaging service.
Information We Collect
When you opt in to receive text messages from us, we collect:
- Your mobile phone number
- Your first name (if provided)
- The date and time of your opt-in
- The IP address used to submit the form
- A record of your express consent to receive SMS messages
How We Use Your Information
We use the information collected to:
- Send you the SMS messages you requested
- Maintain proof of your consent under TCPA regulations
- Respond to your inquiries and provide support
- Process opt-out requests and maintain a do-not-contact record
Information Sharing
We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. We may share your information with service providers who help us operate our SMS program (such as our messaging platform), strictly for the purpose of delivering messages you have consented to receive. All such providers are contractually bound to protect your information.
Data Retention
We retain your opt-in record for as long as you are subscribed and for a reasonable period afterward to demonstrate compliance with applicable laws (typically up to 4 years).
Your Rights
You have the right to:
- Opt out at any time by replying STOP
- Request information about the data we have about you
- Request correction or deletion of your data
To exercise these rights, contact us at cs@provitana.com.
Children
Our SMS service is not directed to individuals under 18. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Mobile Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision.
Contact
Questions about this Mobile Privacy Policy? Contact: cs@provitana.com